Returns

Return and Replacement Policy…

We hope you are satisfied with every Healing Ways purchase you make. We believe strongly in our products and their quality. If you are not pleased with your purchase, you may seek a return or a replacement. See below for details.

If you purchased the product from healingways.com:

  • You may return it by mail for a full refund within 30 days of the date of purchase if you include your original receipt. If you purchased a product as part of a gift or kit, the entire gift or kit must be returned within 30 days of the date of purchase to receive a refund.
  • After 30 days, or without a receipt, you may return the product by mail for an exchange of equal value.

Healing Ways reserves the right to refuse returns for an unreasonable quantity of items or items that may not have been purchased within the last year.

All Returns should be addressed to:

Healing Ways
Attn: Consumer Care Returns
18-801 Roberts Rd #83
Desert Hot Springs, CA 92241

For your protection and to ensure prompt delivery, we recommend that you send your return via FedEx, Priority Mail or insured Parcel Post. We’re sorry, return shipping fees are not reimbursable.

Please include the following information with your return: indicate whether you want a refund (only if original receipt is included and the product was purchased within the last 30 days) or replacement, the reason for the return, a description of the item you are returning, and its price.

Your return will be processed promptly upon its arrival and all exchanges will be shipped via standard Priority Mail. Processing and transit time for exchange packages is usually 7-10 business days from the time your exchange request is received at our location. Business days are Monday-Friday, excluding federal holidays within the United States.

Damaged Items or Our Error…

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately by sending an email to customerservice@healingways.com. Our Customer Service email is available Monday – Friday 9 AM – 3:30 PM PST.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

If you’re returning the product because we made an error, please email us at customerservice@healingways.com. We’ll promptly schedule a Priority Mail pickup and cover the cost of return shipping.

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